Accessibility Statement

Our Commitment to Accessibility

The Salon Hub is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities.

Measures We Take

The Salon Hub takes the following measures to ensure accessibility:

• Include accessibility as part of our development process
• Regularly test our website using accessibility tools
• Train our team on accessibility best practices
• Review and update our accessibility statement regularly
• Act on feedback from users about accessibility issues

Accessibility Features

Our website includes the following accessibility features:

Navigation

• Clear, consistent navigation structure across all pages
• Skip to main content links
• Keyboard-accessible menus and interactive elements
• Clear focus indicators for keyboard navigation

Visual Design

• Sufficient colour contrast between text and backgrounds
• Text can be resized up to 200% without loss of functionality
• Dark mode option to reduce eye strain
• Clear, readable fonts
• No flashing or strobing content

Content

• Descriptive alt text for images
• Clear headings and logical page structure
• Form fields with visible labels
• Error messages that clearly explain the issue
• Links with descriptive text

Interactive Elements

• All functionality available via keyboard
• Buttons and links are clearly identifiable
• Form validation messages are announced to screen readers
• Modal dialogs can be closed with the keyboard

Browser and Device Compatibility

The Salon Hub is designed to be compatible with:

• Modern web browsers (Chrome, Firefox, Safari, Edge)
• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Desktop, tablet, and mobile devices
• Various operating systems (Windows, macOS, iOS, Android)

Known Limitations

While we strive to ensure accessibility across our platform, some areas may have limitations:

• Third-party content: Some embedded content from third parties (such as payment processors or maps) may not fully conform to accessibility standards
• PDF documents: Some older PDF guides may not be fully accessible. We are working to update these with accessible versions
• User-generated content: Content uploaded by users (such as business descriptions or job listings) may not always meet accessibility standards

We are actively working to address these limitations.

Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

• Screen readers
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Browser text-to-speech features

Feedback and Support

We welcome your feedback on the accessibility of The Salon Hub. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

• Email: support@salonhub.co.uk
• Subject Line: Please include "Accessibility" in your subject line

When contacting us about accessibility issues, please include:

• A description of the accessibility problem you encountered
• The page URL where the issue occurred
• The device and browser you were using
• Any assistive technology you use

We aim to respond to accessibility feedback within 5 business days and will work to address issues as quickly as possible.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you can contact:

• Equality Advisory Support Service (EASS): Provides advice and information on discrimination and human rights issues — equalityadvisoryservice.com
• Equality and Human Rights Commission: For general guidance on accessibility and equality — equalityhumanrights.com

Technical Specifications

The accessibility of The Salon Hub relies on the following technologies:

• HTML5
• CSS
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with WCAG 2.1 Level AA.

Assessment Approach

The Salon Hub assesses the accessibility of our platform through:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard navigation and screen readers
• User feedback and bug reports
• Regular accessibility audits

Continuous Improvement

We are committed to continuously improving the accessibility of our platform. This includes:

• Regular accessibility testing as part of our development process
• Incorporating accessibility requirements into new feature development
• Training team members on accessibility best practices
• Monitoring and acting on user feedback
• Staying up-to-date with accessibility standards and guidelines