The Salon Hub
UK salon business support and frequently asked questions - The Salon Hub provides answers to common questions about memberships, suppliers, insurance and compliance

Frequently Asked Questions

Find quick answers to common questions about The Salon Hub.

Account & Membership

How do I create an account?

Click "Join Free (Salon)" on the homepage if you're a salon owner, or "Join (Supplier)" if you're a supplier. Fill out the signup form and submit. You'll be able to log in immediately, but certain features require admin approval.

Why is my account pending approval?

All new accounts are reviewed by our team to ensure quality and legitimacy. Salons are typically approved within 24 hours. Suppliers are approved once we verify their business details. You'll receive access to the full platform once approved.

How do I log in after signing up?

Click "Log In" in the top right corner. Select your account type (Salon, Supplier, or Professional), enter the email and password you created during signup. If you've forgotten your password, click "Forgot password?" to reset it.

Can I update my account details?

Yes! Once logged in, go to your dashboard (Salon Dashboard or Supplier Dashboard). You can update your contact information, business details, and other settings there.

How do I delete my account?

We take data privacy seriously. Visit our Data Deletion Request page to submit a deletion request. We'll process it within 30 days as required by UK GDPR regulations.

I forgot my login details - what should I do?

On the login page, click "Forgot password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. The link expires after 1 hour for security.

For Salons

Is it free for salons to join?

Yes! Salon membership is completely free. You get access to our verified supplier directory, compliance guides, industry news, insurance quotes, and job listings at no cost.

What do I get as a salon member?

Can I post job vacancies?

Yes! Once your account is approved and active, you can post job listings for free. Go to the Jobs page and click "Post a Job" to get started.

How do I contact suppliers?

Browse the Directory, click on any supplier listing to view their full profile, then use the "Email" or "Visit Website" buttons to get in touch directly.

For Suppliers

How much does it cost to list my business?

We have two subscription tiers: Basic at £14.99/month (standard directory listing) and Premium at £35/month (includes Featured Listing, analytics, newsletter features, and priority support). Both give you a verified profile visible to all salon members across the UK.

How do I pay for my listing?

Payments are processed securely through Stripe. After your application is approved, you'll be directed to choose your subscription plan and complete payment online. For billing queries, contact payments@salonhub.co.uk.

What categories can I list under?

We support the following supplier categories:

What regions can I target?

You can specify your coverage area: UK-wide, England, Scotland, Wales, or Northern Ireland.

What's the "Verified" badge?

The verified badge is awarded by our team to suppliers who have demonstrated reliability, quality service, and positive feedback from salon members. It helps you stand out in the directory.

Can I edit my listing after it's approved?

Yes! Log in to your Supplier Dashboard to update your company details, category, region, website, and description at any time.

How do I cancel my listing?

You can manage your subscription directly through your Stripe billing portal, accessible from your Supplier Dashboard. Alternatively, contact payments@salonhub.co.uk for assistance.

Directory Ranking

How is the directory ordered?

The same ranking rules apply consistently to all user types (Suppliers, Salons, and Professionals). Your position in the directory is determined by:

  1. Top Placement Boost (Gold Crown) - Highest visibility, limited to 3 slots
  2. Featured Listing (Orange Star) - Unlimited availability
  3. Subscription Tier - Premium suppliers rank above Basic (suppliers only)
  4. Achievement Score - The more you achieve, the higher you rank!
  5. Join Date - Earlier members rank higher as a final tiebreaker

How do I improve my ranking?

The more you engage with The Salon Hub, the higher you'll rank! Ways to boost your achievement score:

What badges can I earn?

Several badges contribute to your achievement score:

Is Featured Listing limited?

No! Featured Listings have unlimited availability. Anyone can get a Featured badge by purchasing a boost or earning it through points. Top Placement (Gold Crown) is limited to 3 slots.

Can free members improve their ranking?

Absolutely! Salons and Professionals are free to join, and can improve their ranking by completing guides, earning badges, and staying active. The achievement-based ranking rewards engagement, not just payment.

Insurance

Do you sell insurance?

No. The Salon Hub is not an insurance broker and does not sell insurance. We partner with Oak Insurance Brokers, an FCA-regulated specialist in salon and beauty insurance, to help you get quotes.

Who is Oak Insurance Brokers?

Oak Insurance Brokers are FCA authorised and regulated specialists in salon and tanning insurance. They understand the specific needs of tanning salons and can provide tailored cover for public liability, treatment liability, employers' liability, and equipment.

Do you earn commission on insurance sales?

No. The Salon Hub receives no commission or financial benefit from insurance quotes or sales. This is purely a service to help salon owners find the right cover.

How do I get an insurance quote?

Visit our Insurance page, fill out the quote request form, and it will be sent directly to Oak Insurance Brokers. They'll contact you with a tailored quote.

What types of insurance do tanning salons need?

Most tanning salons require:

Read our comprehensive Insurance Guide for more details.

Compliance & Regulations

What compliance guides do you offer?

We offer 91 comprehensive guides covering all aspects of running a beauty business, including:

All guides are written specifically for UK beauty and wellness businesses, regularly updated, and include interactive quizzes to test your knowledge. Complete guides to earn points and unlock rewards!

Are the guides legally compliant?

Our guides are written to reflect current UK regulations and best practices. However, they are for informational purposes only and should not be considered legal advice. Always consult with a qualified legal or regulatory professional for specific compliance questions.

Can I download templates and checklists?

Yes! We provide free downloadable PDFs including:

Visit the Guides page to download them.

Do you provide staff training?

We provide comprehensive written guides on staff training requirements, but we don't directly provide training courses. Check our Supplier Directory for training providers, or read our Staff Training Guide for detailed checklists.

Jobs & Hiring

Can I post job vacancies?

Yes! Both salons and suppliers with active accounts can post job listings for free.

What types of jobs can I post?

You can post any beauty or tanning industry roles including:

How long do job listings stay active?

Job listings remain active indefinitely until you remove them. You can manage your job posts from your dashboard.

Can I search for jobs?

Yes! Visit the Jobs page to browse all active listings. You can filter by business type, region, job type, and use keyword search.

For Professionals

What is a Professional account?

Professionals are beauty industry workers looking for jobs or career opportunities. This includes hair stylists, nail technicians, beauty therapists, lash techs, makeup artists, spa therapists, tanning consultants, massage therapists, receptionists, and salon managers.

How do I join as a Professional?

Click "Join Free (Professional)" on the homepage and fill out the signup form. You'll create a profile showcasing your skills, experience, certifications, and availability. It's completely free!

What can I do with a Professional account?

Is it free for professionals?

Yes! Professional accounts are completely free with no hidden costs. You get full access to browse jobs, apply for positions, and participate in the community.

How do I apply for jobs?

Visit the Jobs page, browse available positions, and click "Apply Now" on any job that interests you. Your application will be sent directly to the employer.

Can employers see my profile?

Your basic profile (name, location, specialties, experience) is visible to salon owners and suppliers when you apply for jobs. This helps them understand your background and qualifications.

How do I update my profile?

Log in and go to your Professional Dashboard where you can update your bio, skills, certifications, availability status, and contact details at any time.

Can I refer other professionals?

Yes! Share The Salon Hub with other beauty professionals. When they join and create an account, you'll earn referral points towards Bronze, Silver, Gold, or Platinum badges. Get 3+ referrals in a month to enter our monthly prize draw - prizes are supplier deals announced on our socials!

What types of jobs are posted?

You'll find positions across all beauty sectors including:

Do I need qualifications to join?

No formal qualifications are required to create a Professional account. However, most employers will expect relevant certifications (NVQ, CIBTAC, VTCT, etc.) for specific roles. Make sure to list any qualifications you have on your profile.

Website Help

How do I navigate the website?

Use the navigation menu at the top of every page to access:

Why can't I access certain pages?

Some pages require you to be logged in with an active account. If your account is pending approval, you'll see a "waiting for approval" message. Once approved, you'll have full access.

The website isn't working properly - what should I do?

Try these steps:

  1. Refresh the page (Ctrl+R or Cmd+R)
  2. Clear your browser cache and cookies
  3. Try a different browser (Chrome, Firefox, Safari, Edge)
  4. Check your internet connection

If problems persist, contact us at support@salonhub.co.uk with details of the issue.

Is the website mobile-friendly?

Yes! The Salon Hub is designed to work on all devices including phones, tablets, and desktops.

How secure is my data?

We take data security seriously:

Read our Privacy Policy for full details.

Payments & Pricing

Is there a setup fee?

No setup fees. Salons and professionals join for free. Suppliers choose between Basic (£14.99/month) or Premium (£35/month) with no hidden charges.

How do I pay for my supplier listing?

Currently, payment is arranged via email after your application is approved. We're implementing automated Stripe payments soon. You'll receive payment instructions at payments@salonhub.co.uk.

Can I get a refund?

Contact us at payments@salonhub.co.uk to discuss refunds. We handle these on a case-by-case basis depending on circumstances.

Do prices include VAT?

All prices shown are inclusive of UK VAT where applicable.

Data & Privacy

What data do you collect?

We collect only essential business information:

We do NOT collect unnecessary personal data, track your browsing, or use analytics cookies.

Who can see my information?

We never share contact details with third parties for marketing purposes.

How do I request my data?

Contact us at support@salonhub.co.uk to request a copy of all data we hold about you. We'll provide it within 30 days as required by GDPR.

Can I delete my data?

Yes. Visit our Data Deletion Request page or contact us. We'll delete your account and all associated data within 30 days.

Contact & Support

How do I contact The Salon Hub?

Email us at support@salonhub.co.uk

We aim to respond to all inquiries within 24 hours during business days.

Can I suggest a new feature?

Absolutely! We're always looking to improve. Send your suggestions to support@salonhub.co.uk. We read every email and consider all feedback seriously.

I found a bug - how do I report it?

Please email support@salonhub.co.uk with:

We'll investigate and fix issues as quickly as possible.

Rewards & Gamification

What is the rewards system?

The Salon Hub rewards system lets you earn points by engaging with the platform - completing guides, posting in Connect Q&A, writing reviews, and referring new members. You can redeem these points for exclusive rewards like featured listings, insurance discounts, and premium access!

How do I earn points?

You earn points through various activities:

What are achievements?

Achievements are special badges you unlock by reaching milestones like completing 10 guides, writing your first review, or logging in 7 days in a row. Each achievement comes with bonus points and shows off your dedication to the community!

How do I view my points and achievements?

Visit the Rewards & Achievements page (accessible from the navigation menu once logged in) to see your total points, available points, level, earned achievements, and rewards catalog.

What rewards can I redeem?

We offer various rewards including:

Can I lose points?

Points are only deducted when you redeem them for rewards. Your total points (lifetime earned) never decrease - they show your overall contribution to the community. Available points can go down when redeemed.

What are levels?

As you earn points, you level up every 150 points! Higher levels unlock special perks and show your expertise. You can reach Level 9+ just by completing all guides!

Are there any hidden achievements?

Yes! Some achievements are hidden until you unlock them. Keep exploring the platform to discover secret achievements like "Night Owl" (log in between 2-4am) and more!

Can't find what you're looking for?

Contact Support